PROPERTIES AND CHARACTERISTICS OF PRODUCT-SERVICE SYSTEMS - AN INTEGRATED VIEW
DS 49: Proceedings of NordDesign 2004 Conference, Tampere, Finland, 18.-20.08.2004
Year: 2004
Editor: Lehtonen, Timo; Pulkkinen, Antti and Riitahuhta, Asko
Author: Weber, Christian; Steinbach, Michael; Botta, Christian
Page(s): 260 - 269
Abstract
In the following paper, an approach for a consistent classification of the characteristics and the properties both of services and material products is shown. This could be a starting point for a methodology for the systematic development of Product-Service Systems, which consist of services and material products. For this purpose, approaches from business administration and engineering sciences, that deal with systematic development of services and material products and their properties, characteristics and qualities have been examined.
Keywords: Product-Service Systems, services and substantial products, classification of characteristics and properties, methodology